The following terms and conditions of use apply to any systems that you may use
within the Secure Services Gateway (SSG).
Terms of agreement
Your access to the Department of Communities, Child Safety and Disability Services is conditional upon your
acceptance and compliance with these Terms and Conditions. These Terms and
Conditions include the terms and conditions in our Privacy, Disclaimer and
This agreement shall commence when you have been provided with access (username
and password) to the Shared Services Gateway. This agreement constitutes the
whole agreement between you and us, and supersedes all prior representations,
agreements, statements and understandings, whether verbal or in writing.
Your use of, and/or access to, the Department of Communities, Child Safety and Disability Services constitutes your
agreement to the Terms and Conditions.
We have the right to change or discontinue these Terms and Conditions or any
feature at any time, including content, hours of availability, equipment
required for access, and these Terms and Conditions.
You further agree that the Department of Communities, Child Safety and Disability Services is not liable for any
direct, indirect, incidental or consequential loss or damage that may occur
through the use of this site, and you indemnify the Department of Communities, Child Safety and Disability Services
against all claims for loss or damage and any other liability whatsoever
arising out of your use of this site.
Changes to the Terms and Conditions
The Department of Communities, Child Safety and Disability Services may change these terms and conditions at any
time. If this occurs, the Department of Communities, Child Safety and Disability Services will notify you on this
Minimum System Requirements
This site uses Internet technology. It is your responsibility to meet the
site's system requirements. These requirements may vary from time to time.
you access the Department of Communities, Child Safety and Disability Services systems within the Secure
Services Gateway, your transaction across the Internet is protected by
high-strength 128 bit SSL encryption, provided you are using versions 4.0 or
later of either Netscape Navigator or Microsoft Internet Explorer. If you are
using an older web browser, the strength of encryption will be lower, usually
40 bit SSL. It is strongly recommended that all users of this site upgrade
their browser to versions that support 128 bit SSL encryption.
We have no control over the speed of transmission of data where the Internet is
used for access.
Interruption to service
We do not promise that your access to this site will be uninterrupted (except
to the extent, if any, which such a promise might be implied by law and be
incapable of exclusion by us). We will use our best efforts to provide access
during normal business hours. However, there may be an interruption to services
to facilitate urgent reasonable maintenance by us.
We will not be liable to you or third parties for interruptions to the service
beyond our control including but not limited to:
- Problems with your telecommunications services;
- Problems with your Internet Service Provider; or
- Problems with your hardware or software.
(Except to the extent, if any, where we may not be able to lawfully exclude
We will not be liable to you or third parties if interruptions to this service
cause delays in the processing of payments or the delivery of services.
This agreement shall be governed by and interpreted in accordance with the laws
of The State of Queensland, Australia.
None of these Terms and Conditions will be taken to be waived except by written
notice signed by you and us.
Intellectual property and copyright
You acknowledge that you do not acquire any property rights in system
information provided to you by the systems that you have access to.
Username and password security
Your username and password are confidential and only for use by yourself. You
are totally responsible for the use of your username and password and for
maintaining their security.
You shall be responsible for any use whatsoever of your username and password
whether authorised or not.
This system allows you three attempts to enter your username and password. After
the third failed attempt, you will be temporarily denied access to the Secure
You shall only use the data from the systems for use in the ordinary course of
You agree to abide by requirements contained in the Information Standard 42
Information Privacy in the collection, storage, usage and disclosure of
Cancellation or suspension of access
The Department of Communities, Child Safety and Disability Services, can cancel or suspend your access to this site
or any system within this site at any time.
The agreement set out in these terms and conditions may be terminated by
the Department of Communities, Child Safety and Disability Services at any time without notice. All disclaimers by
the Department of Communities, Child Safety and Disability Services will continue after termination.
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© The State of Queensland (Department of Communities, Child Safety and Disability Services) 2018 : Last Modified 16 May 2017 Version 1.2.6345